Terms and Conditions

When booking an apartment and/or room with Welcome in Toscana (Nicla Ottanelli), you must be aware of the following:

PERSONAL DATA:

a. In accordance with the GDPR – General Data Protection Regulation and Legislative Decree 101/2018, all personal data of our customers will be processed both by computer systems and manually, in order to fulfill tax obligations (issuing receipts, recording data, etc.) and provide the requested service.
b. At the time of online check-in, customers will be required to provide an identity document for the purpose of reporting their presence to the competent police authorities and any payment of the tourist tax established by the Municipality of Florence and the Municipality of Borgo San Lorenzo. For all information, please refer to the regulations available at the following addresses:
Click to download the 2020 regulation
Click to download the 2019 regulation
Filling out the appropriate form and/or completing the data for the Newsletter will allow us to keep our database up-to-date and inform you about our promotions in real time. Some rates may be subject to a security deposit.

Standard cancellation policy

Cancellations made up to 7 (seven) days before the check-in date incur no penalty.
Cancellations made within 7 (seven) days of the check-in date but before 2 (two) days from the check-in date incur a penalty of 50% of the total booking value.
Cancellations made within 2 (two) days of the check-in date incur a penalty of 100% of the total booking value.

Non-refundable cancellation policy

Some rates include a non-refundable cancellation policy. If you cancel or modify bookings at non-refundable rates, you are not entitled to any refund.

Payment methods

Welcome in Toscana (Nicla Ottanelli) uses the Stripe and/or Vikey platforms for booking service payments and tourist taxes. Payment by bank transfer is also accepted, which must be made within 48 hours from the time of booking, under penalty of cancellation of the booking. It is also requested to send the payment receipt to the email address: nicla@nicla.org

Check-in, Check-out

Thanks to the Smart Check-in service available in each apartment, Check-in can be done independently from 3:00 PM.
Check-out must be completed by 10:00 AM.

Children Discounts

Children up to 12 years old stay free.

Tourist Tax - MUNICIPALITY OF FLORENCE

As per Legislative Decree 14 March 2011 n° 23, the Municipalities that are provincial capitals can establish a tourist tax applied proportionally to the price, up to 5 euros per overnight stay. With the City Council resolution n° 33 of 20/06/2011, the Tourist Tax was established in the city of Florence and its related regulation was approved, subsequently modified and integrated.
Click to download the 2020 regulation
The tax is commensurate with the type of accommodation facilities up to a maximum of 5 euros per person per night according to the measures indicated below. With the municipal council resolution n.483 of October 29, 2019, the new tax measures valid from January 1, 2020, were approved.
Click to download the measures valid from January 1, 2020
The tax applies to non-resident individuals in the Municipality of Florence, for a maximum of 7 consecutive nights. It should be noted that, from October 1, 2014, those who stay in properties rented for tourist use are also subject to the payment of the tax, for up to 7 nights, as provided for by City Council resolution n° 50 of July 28, 2014. In all other types of leases, the tax is not due.
Furthermore, the following exemptions are provided:
a. minors up to 12 years old;
b. persons assisting patients admitted to healthcare facilities in the area, even on a day hospital basis, for a maximum of 2 companions per patient;
c. patients undergoing hospital treatment on a day hospital basis;
d. students enrolled at the University of Florence;
e. personnel belonging to law enforcement agencies, the national fire brigade, and civil protection who, for exclusive service needs, and limited to the duration of the same, stay in the accommodation facilities present in the municipal territory;
f. severely disabled individuals, whose disability condition is certified according to art. 3 paragraph 3 of law n°104/92 and similar provisions of the countries of origin for foreign citizens;
g. employees of accommodation facilities who stay there for exclusive work needs.
For the enjoyment of the exemptions referred to in letters b, c, d, e), f), and g), the interested parties must provide the manager of the accommodation facility with a statement, made according to the provisions of articles 46 and 47 of the Presidential Decree n. 445 of 2000 and subsequent amendments.
The application of the exemption referred to in letter d) is subject to the issuance to the manager of the accommodation facility of an enrollment certificate at the University of Florence for the current academic year.
A 50% reduction in the tourist tax is also provided in the following cases:
a. lower and upper secondary school groups on educational visits;
b. athletes under 16 years of age, members of sports groups participating in initiatives and tournaments organized in collaboration with the Municipal Administration.
The reduction referred to in letters a) and b) will be applied upon presentation of certification respectively from the school principal and the relevant sports federation.
It should be noted that managers of accommodation facilities must necessarily request the aforementioned certifications.

Tourist Tax - Municipality of Borgo San Lorenzo

Since July 1, 2012, the tourist tax has been in effect in the territory of the Union of Mountain Municipalities of Mugello, specifically in the Municipalities of Barberino di Mugello, Borgo San Lorenzo, Dicomano, Firenzuola, Marradi, Palazzuolo sul Senio, San Piero a Sieve, Scarperia (now united in the single municipality of Scarperia and San Piero), Vicchio. With the Convention for the exercise of functions in reception and tourist information within the area, from January 2021 the tax also applies to accommodation facilities and tourist rentals in the Municipality of San Godenzo. The tax was established by the Union Council resolution n. 14 of 22/05/2012 pursuant to art 4 of Legislative Decree 23/2011. With the aforementioned resolution, the regulation governing the applicable tax was approved. The regulation was modified by Council Resolution n.32 of 27/11/2015, integrated with a specific amendment for "refugee emergency" in art.5, effective from April 1, 2016, and integrated and modified by Council Resolution n.3 of 19/03/2019. With Resolution n.5 of March 7, 2023, the rates by type were modified, effective from July 1, 2023.
Click to download the regulation
The tax is commensurate with the type of accommodation facilities for a maximum of 6 consecutive nights. The tax is graduated and commensurate with reference to the type of accommodation facilities defined by regional legislation, which takes into account the characteristics and services offered by them.
Click to download the approved tax measures
Persons staying in accommodation facilities, as tax-responsible subjects, pay the tax to the manager of the facility, who issues a receipt for the amounts collected. The tax amount must be included in the tax receipt as a "VAT-exempt field". In the case of groups or families, the manager of the facility can issue a single receipt. The tax does not apply to individual residents of the Municipalities of Barberino di Mugello, Borgo San Lorenzo, Dicomano, Firenzuola, Marradi, Palazzuolo sul Senio, San Godenzo, Scarperia and San Piero, Vicchio. Exemptions from the tax are provided for:
a. minors up to the age of fourteen;
b. the sick and those assisting patients admitted to healthcare facilities in the area, even for day hospital treatment, in the amount of one companion or two parents per patient. For day hospital treatment, the exemption is also valid for the days before and after hospitalization;
c. employees of accommodation facilities who are not residents and who work in the same facility and stay there for work reasons;
d. the companion and non-self-sufficient handicapped persons, with appropriate medical certification;
e. persons staying in accommodation facilities following measures adopted by public authorities to deal with emergency situations resulting from catastrophic events or extraordinary circumstances or for humanitarian relief purposes;
f. foreign citizens requesting international protection, arriving as a result of unplanned flows and falling within national extraordinary reception plans. The application of the exemption is subject to the delivery, by the interested parties to the manager of the accommodation facility, of the agreement entered into by the intermediary managing entity with the entity designated by the Ministry of the Interior.
The application of the exemption referred to in the previous paragraph, letter b), is subject to the issuance to the manager of the accommodation facility, by the interested party, of a statement, made in accordance with the provisions of articles 46 and 47 of Presidential Decree n. 445 of 2000 and subsequent amendments, containing the personal details of the companions/parents and patients, as well as the period of reference of the health treatments or hospitalization. The companion/parent must also declare that the stay at the accommodation facility is aimed at providing health assistance to the patient.
Click to download the exemption declarations
Reductions of 50% are provided for students and their companions staying in facilities on organized school trips.
To allow customers staying at their accommodation facility to know the methods of application, the amount of the tourist tax and the exemptions provided, managers of accommodation facilities are required to provide information in appropriate spaces.
Click to download the multilingual information notice

Behavior Rules and Smoking Ban

The customer must avoid behaviors that may disturb other guests and/or residents of the building. Smoking is prohibited inside the facility, both in the rooms and in the common areas. Smoking is allowed only in outdoor areas. Each time the smoking ban is not respected, a penalty of 300.00 euros will be charged to the offender.

ANIMALS: DOGS, CATS, RABBITS, AND OTHER ANIMALS

The introduction of animals inside the accommodation facilities of Welcome in Toscana (Nicla Ottanelli) is not allowed.

Service Purpose

The Terms and Conditions, their content, their structure, and the online booking service provided through this website (the “service”) are owned, managed, and offered by Welcome in Toscana (Nicla Ottanelli) and are provided for exclusive personal use for non-commercial purposes, regulated by the terms and conditions described below. Although we provide our service with diligence and attention, we cannot be held responsible for any error (including manifest and typographical errors), service interruption (whether due to temporary and/or partial breakdown, repair, upgrade, or maintenance of the website or otherwise), for inaccurate, misleading or false information, or for their non-delivery. It is not allowed to resell, use, copy, deep-link, monitor (e.g., spider, scrape), display, download or reproduce any content or information, software, product, or service available on our website for any commercial or competitive activity.

Pre and Post-stay Emails and Contacts

By making a booking, you agree to receive one or more emails before your arrival date, containing booking confirmation and possibly information about your stay and various suggestions and offers related to your booking-destination, and possibly emails after your stay.

Acceptance of Terms and Conditions

The Terms and Conditions listed here – and any subsequent modifications and integrations – apply to all our services made available online, directly or indirectly (through distributors), through any mobile device, via email or by phone. By accessing our website, visiting it, and/or using any of the applications available through any platform (collectively referred to as “website”), and/or making a booking, you declare that you have read, understood, and accepted (also pursuant to articles 1341 and 1342 of the Italian Civil Code) the terms and conditions listed here (including the Privacy Policy).